SERVICE

Customer service

Customer Service:

● Site planning and program formulation

According to customer demand, provide targeted, efficient technical solutions, sterilization equipment supporting facilities for detailed planning.

● Maintenance and repair

DTS has its own after-sales team, we can provide regular maintenance services for customers. When your equipment has problems, DTS after-sales engineers can diagnose and guide you to solve the problems remotely. When the customer cannot replace the spare parts by himself, DTS promises to arrive at the station within 24 hours in our province and within 48 hours outside the province.

Laboratory

DTS has a testing laboratory. These facilities are fully equipped to reproduce the exact conditions of industrial production.

You will get help from our sterilization experts and food technologists, and will be able to:

Testing and comparing process flows and applications (static, rotating, rocking systems),

Try out our control system,

Set sterilization procedure (test retort) equipped with F0 calculation tool)

Test your packaging with our process flow,

Evaluate the food quality of finished products.

With the assistance of partners, the test units are also used in the development of industrial equipment, such as filling, sealing and packaging companies.

Product test, technical formula development

Do you need to formulate the thermal processing recipe?

Have you become the proud owner of DTS Retorts?

Do you want to compare different treatments and optimize your sterilization recipes?

Are you developing new product series?

Do you want change new packaging?

Do you want to measure the F value?

Or for any other reason?

Training

All of your staff can benefit from adaptive training in various areas:

Operational use of retort, suitable for beginners, experienced or a certain level personnel

Our services can be conducted in your premises or in our test LABS, which are designed to welcome students and enable them to combine theoretical knowledge with practical experience.Our heat treatment specialists will assist and guide you throughout your training.We will also help you transfer test results to your industrial production site.No phase of development stops your industrial equipment, allowing you to save time, increase flexibility, and continue production while being trained.

Otherwise, we can do all the tests ourselves in the lab and follow your advice.You just need to send us a sample of your product and we will give you a full report at the end of the test.All information exchanged is naturally treated as strictly confidential.

Training in our plant

We provide training at the plant (routine maintenance, mechanical maintenance, control and safety systems...), a training policy tailored to suit your individual needs.

In our laboratory, we can provide training sessions for your retort operators. They can immediately put theory into practice during the session

Training at customer site

We know the processing plant, and we know that when the equipment goes down, it costs you a lot of money.As a result, DTS has applied strict design and components to all of our machines.Even our laboratory and research machines are manufactured with industrial-grade components.With our advanced control package, most equipment troubleshooting can be done electronically via a modem.However, when you need in-plant support, even the most advanced remote support systems are no substitute for having a DTS technician or engineer on site.Our staff can help you to get your machine back and running.

Temperature distribution and heat penetration

In DTS, it is critical that we help customers select the right retort and then work with them to optimize the use, operation and maintenance of the equipment.We work closely with our customers' internal heat treatment process authorizers and/or their external heat treatment process consultants to ensure that our retort is operated and operated in the safest, most efficient and efficient way.

If your products are to be exported to the United States, or if your equipment is for initial installation, or if your retort is undergoing major repairs, you will need to conduct temperature distribution and heat penetration tests.

We have all the equipment needed for such tests.We have purchased special measuring equipment (including data loggers) and data analysis software to perform the tests correctly under optimal conditions as per your requirements and to provide you with in-depth and detailed test reports.

Since its inception, DTS has served the food processing industry, providing services to processors of low acid foods (LACF) and beverages to help them establish regulatory safe food production processes and procedures.The experienced technical team of DTS and international partners provides the most comprehensive thermal processing solutions and services to existing and new retort processing customers worldwide.

FDA approval

FDA file delivery

Our expertise and work in collaboration with international partners specialized in FDA service delivery enables us to be in full control of this kind of mission. Since its inception, DTS has served the food processing industry, providing services to processors of low acid foods (LACF) and beverages to help them establish regulatory safe food production processes and procedures.The experienced technical team of DTS and international partners provides the most comprehensive thermal processing solutions and services to existing and new retort processing customers worldwide.

Energy consumption assessment

Today, energy consumption is a challenge at every level. Energy needs assessments are inevitable today. For optimal efficiency, evaluations should be conducted at the initial stage of the project.

DTS has accumulated strong expertise in reducing energy costs. Our solutions help our customers significantly reduce water and steam consumption.

According to the evaluation, the scale of the retort project, combined with the actual working conditions of the customer site, we can offer customers complex or simple solutions.

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